Refund Policy – Zendesk

At KMD Jewelry, your satisfaction is our top priority. If you are eligible for a refund, we aim to make the process smooth and hassle-free. Please read our refund policy below for all the details.

When Are Refunds Issued?

Refunds are issued for returned items that meet our 30-day return policy criteria.
Items must be returned in their original, unworn condition with all packaging and documentation intact.
Customized or engraved items are not refundable unless they arrive damaged or defective.
Sale items and gift cards are non-refundable.

How Do Refunds Work?

Once your return is received and inspected, we will notify you of the approval or rejection of your refund within 5 business days.
If approved, your refund will be processed to the original payment method used at purchase.
Refunds typically take 7-10 business days to appear on your account, depending on your bank or payment provider.

Refund Exceptions

Refunds cannot be issued for items returned after the 30-day return window.
Items that show signs of wear, damage, or missing original packaging will not qualify for a refund.
Shipping fees are non-refundable, except in cases where the return is due to our error or a defective product.

What If My Item Is Defective or Damaged?

If you receive a defective or damaged item, please contact us within 7 days of receipt with photos and your order details.
We will provide instructions for returning the item and issue a full refund or replacement at no additional cost.

If you have any questions or need assistance with a refund, please contact our Customer Service team at katie.davies@zendesk.com.

Thank you for shopping with KMD Jewelry!